JZ Forever- FAQ's & Answers

What are the delivery options?

£4.99 for standard UK delivery, £4.99 for Express Delivery (48 hours) & £7.99 for Next Day & Saturday UK delivery £9.99. International charges vary depending on parcel size and location.

When will my order be delivered?

If you select the standard UK delivery service, the delivery aim is 7 working days but we do ask customers to allow up to 7 working days for delivery.

If you select the Express/Next Day/Saturday service, deliveries are guaranteed to arrive on the day stated when you choose your delivery type. (Next day delivery is available if ordered before 2pm Monday-Friday)

I would like to make a change to my order

If you would like to amend your order, email us at [email protected] within 30 minutes of placing the order. Please include your order number and the change(s) in which you would like to make.

Please note that we cannot guarantee amendments submitted after 30 minutes as your order may already be in production.

 

My item is faulty, what can be done?

Please contact [email protected] with photos of the fault and your order number, we will then be able to rectify this for you

Do you offer international shipping?

Yes, we offer international shipping to select countries. During checkout, you can enter your shipping address to see if we deliver to your location. Please note that additional fees and customs duties may apply.

Are JZ Forever products ethically sourced and produced?

At JZ Forever, we prioritize ethical practices. We work closely with our suppliers to ensure that our products are sourced and produced responsibly, maintaining high standards of quality, labor conditions, and environmental sustainability.